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Our Customer Promise

Posted by Laura Ribas on Sep 24, 2019 8:00:00 AM

Customer Promise Utility Line Clearance

Over the past six months, we’ve been rolling out our customer promise:

At Lewis, Job Done Right™ is our promise to listen, provide solutions, meet our commitments and deliver a safe, professional, hassle-free experience.

Job Done Right. There is a lot packed into that tiny but powerful statement. At its truest form, it is a pledge to achieve operational excellence: on-time, on-spec, on-budget, without incident. In keeping with the Lewis operating principles, it’s also a promise to act with integrity—always. But there’s much more to our customer promise than meeting our contractual agreements with sound ethical judgment. To us, Job Done Right also means that we’re committed to looking beyond the current state to determine how we can co-create a better future with (and for) our customers and employees.

We serve some of the best brands in the energy industry. Our customer promise effectively straddles the near-term requirements for technical proficiency and customer service with the longer-term vision for what is required to enable our customers’ success.

As a prime example, Job Done Right means not only listening to our customers tell us that safety is one of the most critical factors in their vegetation management operations but also recognizing that doing more of the same is unacceptable. Although our safety record has gained strength over the years, we have a strategic imperative to raise the bar further and move with care and urgency to a new view of safety and human performance.

We know that we’re not perfect but, with Job Done Right as the backbone of our customer promise, our customers can be assured that we’ll be fully transparent and dedicated to making it right, always.

We encourage everyone to think about what Job Done Right can mean for you!

Topics: Job Done Right, integrity, customer promise

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