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Accelerating Expertise

May 17, 2022

Whether you’re an EMT rehearsing the nuances of first responder environments or a pilot in a flight simulator, practicing via different scenarios is the key to accelerating expertise. The same holds true in line clearance. We can tell craftworkers what to do (i.e., ensure compliance) or provide them with opportunities to put good practices into...

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Why Action-based Learning is Key to Creating Safety

May 10, 2022

Brain research shows that when people move, learning improves. Picture an actor rehearsing lines while pacing back and forth. Action-based learning refers to all learning that is orchestrated by some activity on the part of the learners.

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Bias for Action Drives Success for DEI Strategies

April 29, 2022

“Walk the talk.” “Actions speak louder than words.” “Actions prove who you are; words rove who you want to be.” These familiar adages capture the top sentiment expressed by employees in every organization when the consulting team at TIC asks what concerns, hopes, or fears they have about their employer’s diversity, equity, and inclusion (DE&I)...

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Our DEI Promise

March 10, 2022

Our commitment to Diversity, Equity, and Inclusion (DEI) is key to the success of our business. We respect the differences among us, and we leverage those differences to create an environment where all employees feel welcome and fairly treated. We seek the best solutions possible by attracting and engaging a diverse workforce where all...

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Four Strategies for Managing Overload

January 20, 2022

Overload is the relationship between demand and a system’s inability to meet that demand. Since systems differ among organizations, there may be things that larger companies handle easily but overwhelm smaller companies. Storm work provides many concrete examples. When managing one storm, an organization may be okay; however, two or three...

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Improving Resilience by Pinging

January 13, 2022

Think about the many times when your organization has been under stress. In the utility vegetation management industry, we don’t have to look far. Over the past two years, we have faced a global pandemic, back-to-back active storm seasons, labor shortages, and supply chain interruptions to name a few stressors. When stretched, the goal for all of...

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The Need for Effective Replanning

October 01, 2021

When studying our close calls and incidents over the past year, a noticeable pattern began to emerge.

  1. A plan is made. The team shares common ground or mutual understanding.
  2. An event challenges the plan (i.e., something goes wrong).
  3. A new plan is developed.
  4. At least one member of the team is unaware of the change in plan. Common ground is lost,...
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Expanding Safety beyond Prediction and Prevention to Preparedness

August 05, 2021

In late 2012, Anders Eugensson, the head of government affairs for Volvo Car Corporation, made the bold claim that Volvo would have zero deaths or injuries in its new cars as of 2020 thanks to smart functions in its vehicles.[1] In other words, Volvo was recognizing that accidents will continue to happen due to driver error, severe weather, poor...

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Discounting Danger

July 29, 2021

Have you ever sped through a yellow light? Run a red? Why do we engage in these risky behaviors when we know crashes at intersections are among the deadliest? The answer according to safety science is because our mental model tells us we’ll be okay. 

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The Importance of Preparing

July 20, 2021

Take a minute to think about your career in the tree industry and ask yourself how many times you’ve been in the line of fire—when an object traveled into your path creating a risk of serious injury. Did you have time to readjust? Did you get lucky and escape without injury?

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